I have been trying to contact VRBO and cannot get through to a live agent. I cannot use...

GetHuman3777719's customer service issue with VRBO from October 2019

Help with my VRBO issue
The issue in GetHuman3777719's own words
I have been trying to contact VRBO and cannot get through to a live agent. I cannot use the portal for my issue, as it does not have a solution available for my issue. I have been on hold * times, the ** minutes, ** minutes, and last time was for ** minutes. When the call was finally transferred no agent was on the line. I need to be able to change may password, but cannot do it because a rep of their screwed everything up. The rep supposedly changed to my new email but I can't get in because I don't know the password and the reset password email is probably going to my old email address. He had me on the phone for close to an hour, would not get me to a supervisor and was very argumentative. Now I can't get through to see if anyone is booking me. I hope someone gets back to me.

GetHuman3777719 did not yet indicate what VRBO should do to make this right.

How GetHuman3777719 fixed the problem
I finally went on Facebook and private messaged VRBO. They received message, opened a case and sent it on to their tech support.
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VRBO

Customer service issue
Reported by GetHuman3777719
Oct 16th, 2019 - 2 years ago
Fixed
GetHuman3777719 shared how to fix
Seen by 8 customers so far
Similar issue to 4478 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman3777719 started working on this issue
Oct 16th, 2019 7:31pm
GetHuman3777719 indicated the issue is not fixed yet.
Oct 16th, 2019 7:33pm
GetHuman3777719 indicated the issue is not fixed yet.
Oct 16th, 2019 7:34pm
GetHuman3777719 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 7:58pm

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