I have spent the better part of this afternoon trying to change the dates in a reservat...

GetHuman-schiapp's Update Account Info issue with VRBO from October 2019

Help with my VRBO issue
Top Tip from another customer
The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman-schiapp's own words
I have spent the better part of this afternoon trying to change the dates in a reservation that I made yesterday. After making this reservation, I was unable to get the flights that I had seen earlier. However, the flights were available one day earlier. I have spoken with VRBO employee about requesting this change - which the property owner told me, via several back and forth messages, that I needed to do as she could not change the reservation without a request from yourselves. The owner has now agreed to the date change but says that you need to change the date on the reservation HA-QNNJ*K. *The original dates booked yesterday were *******-*******. The owner has agreed to the change of *******-*******. I am requesting that you please change the dates on my reservation. Thank you. *Sharon Windebank

GetHuman-schiapp did not yet indicate what VRBO should do to make this right.

How GetHuman-schiapp fixed the problem
Within ** hours of making a reservation, I needed to change the dates - to one day earlier at each end - due to a problem getting the flights that I had, hours earlier, seen. *The owner was telling me that I needed to resolve this on the VRBO*Home Away site* two calls to VRBO and multiple messages to VRBO and the property owner later, I’m assured that the property owner needed to access the calendar to change the dates! Not me. This has taken hours of my time - to simply change the date of a newly made reservation!*In future, I will attempt to make bookings privately - thereby avoiding such confusion* over such a small issue* the added fee* and having to pay **% of the cost, over * months before making the trip. Lesson learned.....*Regarding your comment “you did not yet indicate what VRBO should do”: I wrote “you need to change the date on the reservation”. This is what the property owner had told me. Your job should have been to educate property owner, so that they know the correct procedure to follow when a customer makes such a request. And then inform me (the customer) that you have contacted the owner, with appropriate instructions.
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VRBO

Update Account Info issue
Reported by GetHuman-schiapp
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman-schiapp shared how to fix
Seen by 9 customers so far
Similar issue to 4470 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman-schiapp started working on this issue
Oct 15th, 2019 10:58pm
GetHuman-schiapp confirmed the issue is fixed. Hooray!
Oct 16th, 2019 3:16am
GetHuman-schiapp confirmed the issue is fixed. Hooray!
Oct 16th, 2019 12:51pm