Yesterday, I tried logging on. In order to do that, a verification code was required. U...

GetHuman3371742's customer service issue with VRBO from August 2019

Help with my VRBO issue
The issue in GetHuman3371742's own words
Yesterday, I tried logging on. In order to do that, a verification code was required. Unfortunately, my location at that time did not have a phone signal, therefore SMS or Call was not possible and I was unable to verify my ID. (Airbnb have an email contact as well, which works with wifi or data, in such circumstances).*Today, at my base location, I again tried logging on, only to find that my account is locked.*Please advise how to unlock my account quickly and suggest an alternative way to receive verification codes, when a mobile phone connection is not possible.*Thank you.*Derek Hare

GetHuman3371742 did not yet indicate what VRBO should do to make this right.

How GetHuman3371742 fixed the problem
VRBO do not have an online chat service, so you must call their number in the USA for Customer Service. In areas without a mobile phone connection, SMS or phone call does not work when requiring a verification code. Airbnb also include email verification. VRBO do not have this facility.
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Customer service issue
Reported by GetHuman3371742
Aug 5th, 2019 - 3 years ago
GetHuman3371742 shared how to fix
Seen by 30 customers so far
Similar issue to 3775 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account


GetHuman3371742 started working on this issue
Aug 5th, 2019 3:41pm
GetHuman3371742 confirmed the issue is fixed. Hooray!
Aug 7th, 2019 10:20am

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