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Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-jaculy's own words
Hello:* Had a great stay at *** Neptune Lane, Holmes Beach, FL. Owner informs me that the $*** deposit is held by VRBO for another ** days after we leave. VRBO has held the deposit for * weeks prior to our stay. That's over ** days total for VRBO to profit in yet another way from our stay by holding our money. We find this to be a racket! Send our refund! The cleaning lady only had * of the bedrooms and the bonus room daybeds to make up, and any possible damage would have been reported before the next renters came in. *Regards,*Judi
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