Please help ASAP. Reservation ID HA-TZN*X*. We rented a condo in Maui through VRBO an...

GetHuman-rakisha's customer service issue with VRBO from February 2019

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The issue in GetHuman-rakisha's own words
Please help ASAP. Reservation ID HA-TZN*X*. We rented a condo in Maui through VRBO and the property owner, Lisa, just told us she double booked and we that we are just out of luck and have to find a new place at the last minute. She also said that she can only refund the fees she got from us, not the VRBO fees. So we had to find a new place, pay THIER fees in addition to a higher price, AND and we only got back about half of the money we paid for this VRBO reservation. We are out almost $**** by no fault of our own. How do we get the VRBO fees back after the owner “accidentally double-books” property and backs out? This had been an absolute nightmare and we want our money back from this booking that never happened. This feels like a scam and has ruined our vacation. We don’t have money to throw away. **Rakisha Douthitt
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VRBO

Customer service issue
Reported by GetHuman-rakisha
Feb 16th, 2019 - 8 mons ago
I have an issue with VRBO too
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Seen by 7 customers so far
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GetHuman-rakisha started working on this issue
Feb 16th 12:41pm