Is it common to be charged for the stay before we stay there. We were charge the entire...

GetHuman1978046's customer service issue with VRBO from January 2019

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The issue in GetHuman1978046's own words
Is it common to be charged for the stay before we stay there. We were charge the entire amount on my credit card for a stay that we have booked in July ****. I understand a deposit amount but not the entire amount. Especially if there is a ** day before this day cancellation policy. I just want to make sure this is a common practice and I’m not being charge for something I should not be charged for
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VRBO

Customer service issue
Reported by GetHuman1978046
Jan 16th, 2019 - 9 mons ago
I have an issue with VRBO too
Not resolved
Seen by 5 customers so far
Similar issue to 1480 others
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Timeline
GetHuman1978046 started working on this issue
Jan 16th 7:22pm