We rented property ******* for a long weekend. Upon arrival everything was perfect! On...

GetHuman-lsrussfi's customer service issue with VRBO from December 2018

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The issue in GetHuman-lsrussfi's own words
We rented property ******* for a long weekend. Upon arrival everything was perfect! On the second morning we were there, I noticed water on the floor. Upon investigation by my husband, we found a slight leak in the fittings underneath the sink and a small crack in the plastic sink that was not visible unless you leaned into the sink. We contacted the owner immediately. Not only was he rude, he was very accusatory toward us and is now charging me for replacement of the sink. Unless the sink was pressure tested and visibly inspected with a flashlight, you could not see the crack. He has said, under “normal” use, the sink does not leak. We washed dishes and filled it partially to thaw meat. I sent him photos to show the crack, by zooming in, and photos showing that you cannot see the crack at a glance into the sink. He plans to charge us for it. The sink is plastic and would have normal wear and tear in a rental. What is our recourse? **Thank you*Leah Russell
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Customer service issue
Reported by GetHuman-lsrussfi
Dec 3rd, 2018 - 2 mons ago
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GetHuman-lsrussfi started working on this issue
Dec 3rd, 2018 11:44pm