We rented property ******* for a long weekend. Upon arrival everything was perfect! On...

GetHuman-lsrussfi's customer service issue with VRBO from December 2018

1218 similar
0 following
Help with my VRBO issue
First: share to improve GetHuman-lsrussfi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lsrussfi's next move: call VRBO.
The best way to get your problem resolved is to tap the button below to start calling VRBO. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-lsrussfi may need:
Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-lsrussfi's own words
We rented property ******* for a long weekend. Upon arrival everything was perfect! On the second morning we were there, I noticed water on the floor. Upon investigation by my husband, we found a slight leak in the fittings underneath the sink and a small crack in the plastic sink that was not visible unless you leaned into the sink. We contacted the owner immediately. Not only was he rude, he was very accusatory toward us and is now charging me for replacement of the sink. Unless the sink was pressure tested and visibly inspected with a flashlight, you could not see the crack. He has said, under “normal” use, the sink does not leak. We washed dishes and filled it partially to thaw meat. I sent him photos to show the crack, by zooming in, and photos showing that you cannot see the crack at a glance into the sink. He plans to charge us for it. The sink is plastic and would have normal wear and tear in a rental. What is our recourse? **Thank you*Leah Russell
GetHuman-lsrussfi did not yet indicate what VRBO should do to make this right.
I have an issue with VRBO too
How GetHuman-lsrussfi fixed the problem
We are waiting for GetHuman-lsrussfi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
Having VRBO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would VRBO email you?
This email address isn't valid
Follow this issue
See how GetHuman-lsrussfi fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lsrussfi
Dec 3rd, 2018 - 2 mons ago
I have an issue with VRBO too
Not resolved
Seen by 3 customers so far
Similar issue to 1218 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-lsrussfi started working on this issue
Dec 3rd, 2018 11:44pm