Before contacting them, items GetHuman-saloman may need:
Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-saloman's own words
I booked reservation * HA-GXK**B, but just moments later realized I needed to cancel. The owner, Boris, agreed to approve the cancellation even though he has a nonrefundable policy (which I didn't realize, as every other booking I looked at was refundable and thus I thought that was VRBO's blanket policy--my bad). I told him I appreciated it (it was the right thing to do as I was literally only booked for minutes), and I then received notice that I had been refunded $***, and then $***.**. When I asked for the remaining money, Boris said it must be VRBO's taxes and fees. I reached out to VRBO and was told that only $** in service fees was theirs, and that would be refunded as soon as Boris initiated the refund of the remaining $***.** that he owed me. Boris said he needed instructions on how to do that because he refunded me only what he was able to. I was assured by a VRBO representative this morning that Boris was sent instructions on how to refund me that money. So far, he has not.**I would really hate for this to escalate. Boris needs to do the right thing and refund me the full amount that I paid, as I was literally booked at his property for mere moments. I have another VRBO booking in Los Angeles for the same dates, and I would very much like to keep that booking (which is fully refundable) and keep a good working relationship with VRBO, which I have used before. If you look at the messages exchanged between me and Boris on VRBO, you will see that he did agree to a refund.
GetHuman-saloman did not yet indicate what VRBO should do to make this right.
I have an issue with VRBO too
How GetHuman-saloman fixed the problem
We are waiting for GetHuman-saloman to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.