Not able to get check in instructions through VBRO app

GetHuman-jphupp's customer service issue with VRBO from August 2018

Help with my VRBO issue
The issue in GetHuman-jphupp's own words
Get access to my check in information. ... Cannot see check in information. No way to add the code in my email. I already have the app installed and the link to Get App was no help.**Owner doesn't know how to help and customer service didn't help either. I am to check in at * pm on Saturday. Tommorow.
I cannot use the email prompt for the code. Both owner and customer service was no help.
Tell me how to find the link or get owner to send info by email.
Over two years
Contracted owner by VRBO messages and text. Only got the door code... nothing else.
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How GetHuman-jphupp fixed the problem
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VRBO check in
Customer service issue
Reported by GetHuman-jphupp
Aug 11th, 2018 - 7 mons ago
I have an issue with VRBO too
Seen by 6 customers so far
Similar issue to 661 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account
GetHuman-jphupp started working on this issue
Aug 11th, 2018 1:55am
GetHuman-jphupp indicated the issue is not fixed yet.
Aug 11th, 2018 2:10am