Hello i am a hired housekeeperhouse keeper for a host with yourypur company.bear with m...

GetHuman865496's customer service issue with VRBO from July 2018

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Hello i am a hired housekeeperhouse keeper for a host with yourypur company.bear with me please this is long story here. I was hired to clean after each guest transactiontranactipn for this host. The initial agreement was made few months backvack i was told in front of a witness who works with me that the cleaning fee for eachforfof each guest was $** & the more the host books and makes i would make. So i agreed to it andans that a deep clean would be more. It'sIts a ** mile drivedeive to the hist house i contracted round trip in all. So i was contacted last week aboutabput saturday july *th,sunday july *th, friday july **th. I explained my schedule very clear to the host and it was agreed uponapon and i have everyevefy single text and all proof needed....i told her about each day that i would arrive after my off time at my job so Friday day before first clean she asked if i can come by noon there was no way so she was having a friend stop and start liens...i arrived about ** mins from * when i told her i wouldwluld be off....i checkcgeck liens sheets nevernwver got started but where in washer dirty andans towels where drying in dryer which was not working properly also i have two witness i cleanedcleand the entireeniter home top to bottom and left a note and explained i had to be back to my job but howeverhow ever only fitted sheets where left in dryer for the guest only for * of the * beds all towels where put away after drying * hours. So next day i arrived in which i told host i wouldwpuld afternoonafter noon because i go to church so i arrived by *** and stared all lien the guest left number on note from previous night with number so i text they just informed memw that theytheh had the dryer on high heat andanf sheet wouldn'twpuldnt dry still so i went and cleaned entire home and outside when host friend and previous housekeeper came and started looking and movingmoveinh and takingtakeing sheet with her to her home i was told thatthay * executivesexcutives would bewouldbe the guest that day so by time i was waitingqaiting for sheets only two sets and two more towels dry i asked for my pay and was told in text i was paidpayed *** the day beforebefor in cash the friend laid out for me i did get thatthag but was only ** in **s and she charges each cleaning fee ** online as u can see she said wouldsaidwpuld discuss tomorrowtommoow when i came at * for deep clean so today itodayi got off early and got some supply needed for it and was told i won'twont be paidpayed and if i came on her property i wouldwpuld be arrested because i left house and guest not done and satisfied her friend took sheets and said she would finishfinsh andans host said ok for me to let her finishfinsh just * bed and one air mattress with sheets i do have dated time pictures of what i completed in home she said the house isn'twasnt clean i do havehavw witness to that was there as help andanf that she would only pay ** to me for each guest transaction but the friend would do it for ** i wasn'twasnt gonna workwprk out so she is a unfair host and owes me cleaning refund u can ask the * executivesexcutives that arrived if they werewhere satisfied with cleaning is there anything you as company can do for the host that are like this i would appreciate i havehace * kids i work two jobs and this lady diddif me wrong and represents yourypur company please understand iy i am upset and contact me if possible i have all text btw us and proof of pictures time and dates thanks bobbi hendrix

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Customer service issue
Reported by GetHuman865496
Jul 10th, 2018 - 5 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 430 others
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GetHuman865496 started working on this issue
Jul 10th, 2018 3:23am

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