Stayed at havanna breeze in north captiva island. The pictures on VRBO are about ** yea...

GetHuman-tinagraz's customer service issue with VRBO from July 2018

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The issue in GetHuman-tinagraz's own words
Stayed at havanna breeze in north captiva island. The pictures on VRBO are about ** years old. Everything wAs worn , old, over grown weeds in pool areA ,garbage outsie , rats in patio area, kitchen window is boarded up , bugs every where, stains on all the sheets - pretty sure we have bed bug bites- I emailed the owner who thinks the trip was not affected and apologized for the uncleaniness- Owner admits pictures are before hurricane damage. I even sent pictures of what the house really looks like and sent her listing side by side.. property manager came to greet us with three other men All drunk on golf carts. I had to buy laundry detergent and re wash all linen. After looking into - the property manager it appears he was arrested for fraud last year. VRBO ****** we paid $*** a night- clearly got ripped off- use VRBO all the time - never had a problem like this. I asked for $**** refund and I did seek medical attention for the bites which doctor said do appear to be bed bug bites and with the blood stained sheets is likley

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Customer service issue
Reported by GetHuman-tinagraz
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 429 others
0 customers following this
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Timeline

GetHuman-tinagraz started working on this issue
Jul 10th, 2018 3:20am
GetHuman-tinagraz indicated the issue is not fixed yet.
Jul 10th, 2018 9:38pm
GetHuman-tinagraz indicated the issue is not fixed yet.
Jul 11th, 2018 2:09pm