I’m getting message from the owners of the rental property. What should I do? ** Proper...

GetHuman-lcairejr's customer service issue with VRBO from June 2018

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The issue in GetHuman-lcairejr's own words
I’m getting message from the owners of the rental property. What should I do? ** Property * *********Please read the message Below. **Hi Patricia*I regretfully letting you know that our house just got a major gas leak and catched on fired and the kitchen is now not functional, and is under reconstruction. They told us it will take *-* weeks to be finished so i'm not sure if we are able to get it fixed in time. However, I have connected w some of my friends and has arranged you a very nice town home with * bed rooms, *.* baths and ranked about the same price. It is a bit closer to disneyland, sleep **. Hope that will work for you. If not, I can fully refund you at ***%. I sincerely apologized. Unfortunately accident happens. Please let me know your decision.**Best*Shirlynn
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Customer service issue
Reported by GetHuman-lcairejr
Jun 8th, 2018 - a yr ago
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Seen by 3 customers so far
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Items needed
Name on the booking
Booking reference
Billing address
Email address on the account
GetHuman-lcairejr started working on this issue
Jun 8th, 2018 11:17pm
GetHuman-lcairejr confirmed the issue is fixed. Hooray!
Jun 18th, 2018 5:30pm