To whom It may concern.**I am very distressed about the way in which my reservation HA...

GetHuman-kalipend's customer service issue with VRBO from May 2018

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The issue in GetHuman-kalipend's own words
To whom It may concern.**I am very distressed about the way in which my reservation HA-N*K*GB was handled. You cancelled my reservation due to an error on your and the propert owners part. You then stated "I'm cancelling the order" meaning me as the customer. It took * days to reimburse my account which delayed being able to rent another property which in turn resulted in losing the property we had preferred.**Additionally, we still have a charge for the CSA protection plan which has NOT been reimbursed.**We have made a reservation ********For a new property using your site. I expect the prior CSA funds to be refunded ASAP in addition to a compensation for our time and your error which has greatly influenced the experience we will get out of this trip.**You can contact me via phone or email. I look forward to hearing back from you soon.**Respectfully,*Kali Penders****-***-*****K*****@***.com
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VRBO

Customer service issue
Reported by GetHuman-kalipend
May 23rd, 2018 - 6 mons ago
I have an issue with VRBO too
Fixed
Seen by 9 customers so far
Similar issue to 264 others
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Timeline
GetHuman-kalipend started working on this issue
May 23rd 12:04pm
GetHuman-kalipend indicated the issue is not fixed yet.
May 23rd 1:23pm