Purchased and system and recieve a parsystem...

GetHuman-hadderd's customer service issue with VIZIO from March 2021

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The issue in GetHuman-hadderd's own words
Get the items I paid for and thats it. ... Currently purchased Vizio Home Theater sound Sys, w* Atmos. Model * SB*****-F*. BESTBUY MB Sc *****. * Days ago. Unpacked and went to install the system and realized we were missing the Sound Bar and its Cables to connect.. Audio Cables and Arc Cables missing . I was told to contact Vizio Directly about this issue. This is ridiculous. They didn't have another instock and none in a ** mile radius has one either.. Their Solution was for me to return it.. then wait * ** days for my money to be return back on my card. I don't want a refund I would like to have my surround sound but unfortunately I can't until I have a complete set.
I want the items speakers and the accessories or I would like the next best thing.
I have been a customer for ** * years . They have always taken care of my problem instantly . Years ago they would have traded for the next best thing system being they didn't have another.
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VIZIO

details in description
Customer service issue
Reported by GetHuman-hadderd
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 598 others
0 customers following this

Timeline

GetHuman-hadderd started working on this issue
Mar 21st 5:05pm