I bought my E-Series XLED ** inch with Chromecast built in on Sunday. I was chromecasti...

GetHuman-deannecl's Tech support issue with VIZIO from May 2018

2146 similar
0 following
Help with my VIZIO issue
Next: our robot will wait on hold for GetHuman-deannecl to get a VIZIO rep on the line!
Always use the GetHuman Phone tocall VIZIO. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-deannecl's own words
I bought my E-Series XLED ** inch with Chromecast built in on Sunday. I was chromecasting some videos last night and, at some point, the video went to letterbox. When I looked up the issue online, I found to press the "wide" button on the remote, but when doing so, I receive the message "Normal is the optimal wide mode and can not be changed". Today I attempted to watch a video on the built in Hulu app and encountered the same issue. rI would like to know how to resolve this issue and prevent it from occurring in the future. I would like this issue to be resolved soon so that I don't have to return this television after * days.
GetHuman-deannecl did not yet indicate what VIZIO should do to make this right.
I have an issue with VIZIO too
How GetHuman-deannecl fixed the problem
We are waiting for GetHuman-deannecl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get VIZIO's attention and get better help faster. Tap below to get started.
Having VIZIO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-deannecl fixes it.
This email address isn't valid


Tech support issue
Reported by GetHuman-deannecl
May 1st, 2018 - a yr ago
I have an issue with VIZIO too
Seen by 3 customers so far
Similar issue to 2146 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address
Phone number
Order ID
Product/Serial ID
GetHuman-deannecl started working on this issue
May 1st, 2018 7:18pm
GetHuman-deannecl confirmed the issue is fixed. Hooray!
May 2nd, 2018 10:00pm