How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Utah Division of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts
Here is how our research team describes the way the Utah Division of Motor Vehicles (DMV/RMV) phone system greets you: "Welcome to Utah State Tax Commission. You have reached the Utah State Division of Motor Vehicles. For driver's license information, contact the Department of Public Safety at 801-965-4437. We have prepared recorded information to help you with questions, or you may visit our website at dmv.utah.gov.
For office hours and locations, press 1. For registration requirements and information about plates, titles, decals, recreational vehicles, and new residents, press 2. For information about motor vehicle property fees, press 3. For information about safety inspection requirements, press 4. If your vehicle has been impounded, press 5. For information about disability plates and placards, press 6. For information about personalized plates, press 7. If you are calling about apportioned vehicles, commercial vehicles, or fleet vehicles, press 8."
Below are some clips we've found from Utah Division of Motor Vehicles (DMV/RMV)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Utah State Tax Commission.
You have reached the Utah State Division of Motor Vehicles.
We have prepared recorded information to help you with questions.
Or you may visit our website at d m v dot utah dot gov.
For office hours and locations, press one now.
For registration requirements and information about plates, titles, decals, recreational vehicles, and new residents, press two."
Excerpt from a call with Utah Division of Motor Vehicles (DMV/RMV)
Tuesday, March 12, 2024 6:35 PM
The first phone menu
"Welcome to the Utah State Tax Commission.
You have reached the Utah State Division of Motor Vehicles.
We have prepared recorded information to help you with questions.
Or you may visit our website at d m v dot utah dot gov.
If your vehicle has been impounded, press five.
For information about disability plates and placards, press six.
For information about personalized plates, press seven.
If you are calling about apportioned vehicles, commercial vehicles, or fleet vehicles, press eight.
For office hours and locations, press one now.
For registration requirements and information about plates, titles, decals, recreational vehicles, and new residents, press two."
Excerpt from a call with Utah Division of Motor Vehicles (DMV/RMV)
Tuesday, March 12, 2024 6:35 PM
What are the hours and when should I call?
Utah Division of Motor Vehicles (DMV/RMV) operates the call center for this 800-368-8824 phone number Mon-Fri 8am-5pm MT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Utah Division of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Utah Division of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Utah Division of Motor Vehicles (DMV/RMV) is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Utah Division of Motor Vehicles (DMV/RMV) is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Utah Division of Motor Vehicles (DMV/RMV) number, but it is also the day with the shortest hold times.
Why call this Utah Division of Motor Vehicles (DMV/RMV) number?
Below is a sample of recent calls to Utah Division of Motor Vehicles (DMV/RMV), and their purpose. Are any of these similar to the reason you are trying to call?
Applying for Utah ID: "I was calling to see what what I need to get a Utah ID card."
- From a call lasting 2m 47s , Mar 12, 2024 6:35 PM
My Experience Calling Utah Division of Motor Vehicles (DMV/RMV) at this Number
When calling the Utah Division of Motor Vehicles, it's important to remember that the Division of Motor Vehicles only handles titles and registrations rather than driver's licensing questions. I found this out when I first made contact with the Utah DMV, as I was connected to a customer service representative and asked him about getting a driver's license in the state. He told me that it was a different department and he could connect me there if I wanted.
I instead decided to call back another day with a registration question, but when I did, I discovered that the Utah DMV does not have a hold system or a call-back system available. Instead, when you call the DMV and the call volume is too high, the system simply tells you that because of the high call volume, it is unable to accept your call at this time. It then hangs up automatically without giving you any option to do anything but call back.
Given that I was able to make contact with a representative, I can say that the representative was pleasant and professional to deal with. Even though my question did not pertain to his department, he offered to connect me to them without me having to hang up or switch to a different menu. When I was able to get connected with him, I had no wait time, getting through the automated menu without a hitch.
I ran into issues with my second call when the automated system became overwhelmed and wouldn't allow me to connect with anyone. In a rural state like Utah, I think that's a bit of a problem. There's no call-back number and no option to wait if the system isn't able to handle the call volume at that time. If you happen to call at the same time as enough other callers, you're simply out of luck without any recourse than to call again later.
Overall, I thought the experience could be good with this number if you happen to call at the right time. The representative I spoke to had a professional demeanor, and connecting with him was very straightforward. But if you call at the wrong time, you won't be able to use this number to get any assistance at all. If I had a genuine issue, I'd use this number once to see if I could get through for help. If I couldn't, I'd either try back later in the day or go online to see if I could solve the issue myself.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Utah Division of Motor Vehicles (DMV/RMV) Customer Service
There are of course other ways to contact Utah Division of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
Utah Division of Motor Vehicles (DMV/RMV)'s website
As a last, sometimes only, resort- Utah Division of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Utah Division of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Utah Division of Motor Vehicles (DMV/RMV) agent. This phone number is Utah Division of Motor Vehicles (DMV/RMV)'s best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-368-8824 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Utah Division of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Utah Division of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Utah Division of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Utah Division of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Utah Division of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
