Dear whom it may concern, *I recently purchased the Jupiter candle from Urban Outfitter...

GetHuman-leahzob's customer service issue with from December 2018

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The issue in GetHuman-leahzob's own words
Dear whom it may concern, *I recently purchased the Jupiter candle from Urban Outfitters. First off, it has taken two weeks for this product to arrive which has been the longest it has ever taken for any of shipments. I have ordered many items from this store and I am very disappointed by the outcome. Secondly, by the time the candle arrived I noticed the package was not secure and it was way too easy to open. When I got the candle it was already broken and multiple pieces fell off. I am very disappointed because this was going to be a secret Santa gift but now I have to get something else in the short amount of time. I am hoping that someone will help me with this.
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Customer service issue
Reported by GetHuman-leahzob
Dec 7th, 2018 - 5 mons ago
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GetHuman-leahzob started working on this issue
Dec 7th, 2018 11:13pm