Hi there I am ordering online with your company for the first time and am not having a...

GetHuman4034118's Complaint issue with Urban Outfitters from December 2019

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Order number, Billing address, and Email address on the account (if applicable)
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4034118's own words
Hi there I am ordering online with your company for the first time and am not having a good experience , I placed the order in November ** and the money came out of my account and on December * I receive a email saying that I need to contact your customer service line with a approval number from my bank . so I call my bank and get that number and then I proceed to call your customer service lines … I called * in total being on hold almost a hour , connecting with no one . getting frustrated .. my order number is TN********

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Urban Outfitters

Complaint issue
Reported by GetHuman4034118
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 25 others
0 customers following this

Timeline

GetHuman4034118 started working on this issue
Dec 3rd, 2019 5:54pm

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