Hi there,**First off, my profuse apologies for the delay in being in touch about this...

GetHuman823424's customer service issue with Urban Outfitters from June 2018

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Hi there,**First off, my profuse apologies for the delay in being in touch about this, as I was quite sick recently and ended up in the ER (a tropical ailment after working in Bangladesh refugee camps* documentation available upon request), and also have another major international trip coming up shortly, so was not very on top of it, but in any case:**I am reaching out now because I placed Order *T********* several weeks back* unfortunately, however, part of the order (containing two "Carson Multi-Use Shelves," Style No. ********, Tracking **ZW***************) never arrived, although the tracking information indicates that it did. **Of course, this has made me rather nervous (especially as I am just about to leave on another major international trip—the travel probably being obvious from some of the other items that did arrive from my order—and hoped to have these items as further storage space for the guests staying in my apartment). With that in mind, I have checked with my few neighbors in the building (a pretty close group), as well as in spaces throughout the building and even neighboring buildings* however, I am unable to locate this package anywhere.**All that in mind, could you please advise? As noted, I’m obviously fairly nervous, as although it’s only about $**, it would personally be a fairly sizable financial hit (for what it’s worth, I recently launched a yet-unfunded NGO, so every little bit really helps*hurts!).**In any case, could you please let me know how to proceed? I would be so very grateful for your help in this matter if possible.**Thanks in advance, and looking forward to hearing from you soon.**All the best,*Ashley
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Urban Outfitters

Customer service issue
Reported by GetHuman823424
Jun 26th, 2018 - a yr ago
I have an issue with Urban Outfitters too
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GetHuman823424 started working on this issue
Jun 26th, 2018 7:47pm
GetHuman823424 confirmed the issue is fixed. Hooray!
Jun 28th, 2018 7:13pm