Hi, we are from Indiana and we just went here for a vacation to go to Universal Studio...

GetHuman-tinandre's customer service issue with Universal Studios Hollywood from December 2018

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The issue in GetHuman-tinandre's own words
Hi, we are from Indiana and we just went here for a vacation to go to Universal Studio but as we drive to go there this morning our car starts dying on us cant even get to leave the hotel premices, we had to get it towed and we had to wait for the tow to come we cant leave so we are now stuck in our hotel waisted all the money and plans we had for this trip because someone didnt do what they supposed to do with our car when we got it checked before we left. Its not pur fault we didnt mean this to happen and we already are devastated specially our * and ** year old kids and its our daughters birthday present thats why we went here we are only here for universal studio drove **hours now for nothing so im crying as i see my children specially my little one cries we already lost money from staying in the hotel yesterday when we came and today. So i hope and asking for consideration and understanding that we get a refund for our ticket since we wont be able to go today as of now its already *:**pm and there is still no tow. So please understand. I know its good *yr but we cant go back next year its not that easy since we are not from florida. Please help us.

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Universal Studios Hollywood

Customer service issue
Reported by GetHuman-tinandre
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 446 others
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Timeline

GetHuman-tinandre started working on this issue
Dec 28th, 2018 7:21pm

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