We where promised no wait for the full night at any rides. Including all ** houses for...

GetHuman1387191's customer service issue with Universal Studios Hollywood from October 2018

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The issue in GetHuman1387191's own words
We where promised no wait for the full night at any rides. Including all ** houses for Halloween horror night. * We where told this was the reason we would not have attended the parks attractions had we been told we must wait inline and the night was a waste of time and money we tried to correct what we had been told was what we had bought and thought it was done only to find out it was not something we had been told we had bought. **After we had bought the tickets the lady at the hard rock said “no refunds”**The person I just talked to about this told me “I could have been issued a refund when checking into RIP but didn’t ask for one” I cannot understand why universal think it’s okay to do a bait and switch on us and think because they they gave us approximately *** of what we where told we paid for that we would ask for a refund when they told us that we would not have to wait in lines and gave us tickets to make up for the rest of the tour the problem is the tickets where not the (* wait time tickets we had thought they were (what we where told we were buying) but * hour long wait time “express tickets” the vip * rip lanyards where worth nothing unlike what we had be told by the hard rock they didn’t have a * wait time either **We had been sold a lie and that is a real bait and switch with if the truth was told about what we received from the start we would have been happy to say thank you but no thank was wrong to lie about what you are selling and I tried to explain it and was told because we didn’t ask for the money back that we cannot get it back now. ***I am really upset that they think this is okay I cannot understand why they will not understand that they cannot sell you something that we where tricked into paying for something that is nothing like what we got

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Universal Studios Hollywood

Customer service issue
Reported by GetHuman1387191
Oct 21st, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 237 others
0 customers following this

Timeline

GetHuman1387191 started working on this issue
Oct 21st, 2018 8:56pm