Hello dear universal studio team, *I have just contacted Universal Studios via Facebook...

GetHuman1372891's customer service issue with Universal Studios Hollywood from October 2018

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The issue in GetHuman1372891's own words
Hello dear universal studio team, *I have just contacted Universal Studios via Facebook. They told me to call the Universal Studios by phone, but is it possible to clarify this in writing ?! Unfortunately we do not have a phone in the US and therefore can not call. Could you then please transfer the purchase price for our reservation operation number ********USH******** back to our credit card from Katharina Essbach credit card number Mastercard **************** and we would then buy tickets for **.**.**** or would you like to send us tickets for next saturday?? many many thanks! Sincerely, **Sebastian Zimmermann **Here is the news of the Facebook Messanger so you know what it's all about:**————————-*Answer of you:**Hello Sebastian! Unfortunately, we are not able to offer a second day on your ticket. The offer is only valid for those who purchased before the promotion went live. We could refund your original purchase and allow you to repurchase the Buy a Day, Get a Day. If you would like to proceed with that option please contact us at ***-UNIVERSAL option *.**My Question:**Hello dear universal studio team, *we have been to Universal Studios in Los Angeles yesterday. We bought our tickets through Universal Studios Webpage (The Universal Express Ticket). I have just read that the general ticket gives you a second day free admission. Can we also spend a second day in the Theme Park with our Express Ticket *-day from yesterday? (we would like to return to Universal Studios on October **, ****), or by paying a small additional contribution, or do we have to order our tickets completely? The latter would not come into question for us for cost reasons. Please contact me via E-Mail. Thanks a lot! **best regards**Sebastian Zimmermann
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Universal Studios Hollywood

Customer service issue
Reported by GetHuman1372891
Oct 18th, 2018 - a mon ago
I have an issue with Universal Studios Hollywood too
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GetHuman1372891 started working on this issue
Oct 18th 11:11pm