After much waiting and pecking through the myriad choices on the automated phone system--a process that took several days--I finally spoke to a real human and she answered my questions.
GetHuman-bbowersf's customer service issue with United Healthcare from October 2019
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The issue in GetHuman-bbowersf's own words
Check my coverage. ... My ID card does not state whether my vision insurance is Standard or High Option, nor Plus-* or Family plan? Open season starts soon, and I need this information to make choices. Enrollee number is *********, Paul K. Bowers. Please respond. Your toll-free numbers are always busy. You can call me at ***-***-**** or send an email.
The automated phone system is junk. Hire enough people to answer the phone right away so we don't have to wait and peck on the phone through many confusing choices.
It has been resolved finally.
Been with this company over thirty years.
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