After much waiting and pecking through the myriad choices on the automated phone system--a process that took several days--I finally spoke to a real human and she answered my questions.

GetHuman-bbowersf's customer service issue with United Healthcare from October 2019

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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-bbowersf's own words
Check my coverage. ... My ID card does not state whether my vision insurance is Standard or High Option, nor Plus-* or Family plan? Open season starts soon, and I need this information to make choices. Enrollee number is *********, Paul K. Bowers. Please respond. Your toll-free numbers are always busy. You can call me at ***-***-**** or send an email.
The automated phone system is junk. Hire enough people to answer the phone right away so we don't have to wait and peck on the phone through many confusing choices.
It has been resolved finally.
Been with this company over thirty years.
No.
How GetHuman-bbowersf fixed the problem

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United Healthcare

vision insurance
Customer service issue
Reported by GetHuman-bbowersf
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2070 others
0 customers following this

Timeline

GetHuman-bbowersf started working on this issue
Oct 28th, 2019 7:10pm
GetHuman-bbowersf indicated the issue is not fixed yet.
Oct 29th, 2019 10:58pm
GetHuman-bbowersf indicated the issue is not fixed yet.
Nov 3rd, 2019 10:16pm
GetHuman-bbowersf indicated the issue is not fixed yet.
Nov 4th, 2019 2:06pm