My husband's name is Michael Browning and his date of birth is ********. My name is Sa...

GetHuman1897327's customer service issue with United Concordia from January 2019

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The issue in GetHuman1897327's own words
My husband's name is Michael Browning and his date of birth is ********. My name is Sandra Browning. The company my husband works for, Alpha, sold out to Contura Energy. We had dental insurance through Alpha with Delta dental. Well, he went to the dentist yesterday and was told he doesn't have coverage. I called BCBS and was told that United Concordia is the dental insurance now. He and his co-workers were not informed that they had to select to have dental coverage. They were not given an option to choose the dental insurance. We just received new insurance cards in the mail, no policy information, just the ID cards. He is going to check with HR regarding this matter.
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United Concordia

Customer service issue
Reported by GetHuman1897327
Jan 4th, 2019 - 4 mons ago
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GetHuman1897327 started working on this issue
Jan 4th 6:42pm