I need to have a crown, core, and post. I also need to have excess gum tissue removed...

GetHuman-jenchim's customer service issue with United Concordia from July 2018

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The issue in GetHuman-jenchim's own words
I was trying to clarify how much United Concordia would pay toward the procedure. ... I need to have a crown, core, and post. I also need to have excess gum tissue removed. However, I want to know if any of this will be covered as I am discovering that periodontists do not accept insurance upfront. Would United Concordia cover any of the above, and how much, as this procedure seems to be pricey. Other dentists I have spoken to have referred to it as a crown elongation. By the way, I have spent a frustrating two days trying to speak to a person associated with United Concordia concerning this matter. I do not want information sent to me. I have already scrutinized information on line. I would like to speak to a human being. Thank you.
This was especially frustrating because I could never speak to a live person.
Please call ***-***-**** tomorrow morning * July ****.
I have been a customer for many years (for as long as my school district contracted United Concordia).
I have an issue with United Concordia too
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United Concordia

Customer service issue
Reported by GetHuman-jenchim
Jul 3rd, 2018 - a yr ago
I have an issue with United Concordia too
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Seen by 8 customers so far
Similar issue to 6 others
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Timeline
GetHuman-jenchim started working on this issue
Jul 3rd, 2018 6:14pm
GetHuman-jenchim indicated the issue is not fixed yet.
Jul 4th, 2018 4:38pm
GetHuman-jenchim indicated the issue is not fixed yet.
Jul 4th, 2018 4:40pm