United Airlines Customer Service Issues

Good morning, I am reaching out regarding our upcoming trip to Hawaii from O'Hare with our two young children. Despite booking a row of four seats on the B777, the aircraft has been changed to a B767, leaving us separated. It would greatly help if we could switch seating to ensure that each parent can sit with a child. It's challenging for one of us to manage both kids, especially if they fall asleep during the flight. Ideally, we would like seats in two rows, one behind the other, allowing for a more manageable seating arrangement. Any assistance in resolving this would be greatly appreciated. Thank you for your attention to this matter.

Re: Confirmation #OVBQ8T I received an email from United Airlines informing me of changes to both the departing and returning flight times. Unfortunately, the new times do not work for me. I am concerned about incurring additional costs for alternative flights. I may need to consider using a different airport. As United has changed the confirmed flight times, I would appreciate speaking with a representative to explore alternative options, such as different airports, for the same dates. If United cannot offer suitable flights, I kindly request assistance in booking flights with another airline for those dates at United's cost.

Regarding my United Airlines flight departing from IAD to JAX on 4/26 and returning on 4/29, with confirmation OVBQ8T, I received an email notifying me of changes in the flight times which do not suit my schedule. I am looking for alternative options without incurring extra costs and would appreciate assistance from a live representative to explore different airports or flights on the same dates. I have commitments and rental arrangements that need to be considered. I am open to changing the departing airport to DCA but need the return airport to remain as JAX. If United cannot offer suitable flights, I am willing to consider flights with another airline at United's expense. I have refrained from canceling my existing reservations until acceptable replacements are secured, as I attempted to resolve the issue online without success.

I am reaching out to address the issue of outstanding refunds that have not been processed back to my credit card as promised. I have closely reviewed my credit card statement, and the charges in question have not been refunded yet. My flight confirmation number is FFFTJD. The first refund is for a round trip ticket for my dog, totaling $[redacted].00 each way, which I canceled over a month ago. The second refund is for the seats I bought for our original flights, which we no longer require. This includes 2 seats at $69.00 each and 2 return flight seats at $65.00 each for me and my spouse. Due to flight schedule changes, we no longer hold these seats and should not have been charged. I request an immediate full refund. If the refunds are not processed promptly, I will escalate this with my credit card company to dispute the charges. Thank you for your prompt attention to this matter. Best regards, Carmela LG

My husband and I had a first class flight booked to Las Vegas for Valentine's Day/Anniversary. Our flight confirmation number is 09HEGM. Everything was fine until we landed. We received wrong directions exiting the boarding gate to our baggage claim due to a last-minute gate change. After a delay, we found out that our luggage was missing and had to file a claim. We faced additional challenges with our limo driver and hotel check-in due to the delay. This affected our dinner reservations and overall celebration plans. Despite finally being informed that our luggage was found, the experience was already too disappointing. The lost baggage claim number is LAS27673M. We appreciate the toiletries provided but the overall experience was exhausting and disheartening. We hope the airline can offer some form of compensation for the inconvenience. Please contact me via email at [redacted] Thank you. - Monica & Allan L.

To whom it may concern: My spouse and I were thrilled to have booked a vacation through United Airlines over a year ago, but unfortunately, due to the COVID-19 pandemic, we had to cancel. When we inquired, the airline offered a 30% bonus if we opted for a credit instead of a refund. However, upon receiving the credit email months later, it amounted to nearly $1,[redacted] even though we had paid close to $4,[redacted] for our trip. Nearly a year has passed, and we are still trying to obtain the appropriate credit from United Airlines, a company we have cherished for years, from our honeymoon to our daughter's first flight. We are disappointed by the back-and-forth and lack of fair crediting. The hotel we booked, The Roosevelt New Orleans, confirmed no charges and mentioned that Hilton, their parent brand, has been understanding and issuing refunds for non-refundable reservations during the pandemic. We have communicated with Edward Pearse, Nikki Litcsei, and Jessica Gillio at the hotel but have found no record of payment. They have assured us that a full refund would be granted if there had been a payment due to the pandemic. We are once again reaching out to United Vacations in the hope of a considerate resolution. This situation has not only impacted us but the global community, and we trust that United Airlines will handle this matter with sensitivity. Best regards, Chawntane M. Bracey [redacted] Pelham Road Suite 2K New Rochelle, New York [redacted] [redacted] [redacted] [redacted] RESERVATION NUMBER: [redacted]

I am currently receiving SSDI due to a workplace injury causing cervical spondylosis, which is preventable. Despite advocating for a trial procedure's effectiveness, both my inflight supervisor and I were terminated without a hearing by UALSW. They disregarded medical evidence, including MRIs and radiology reports from Ashford Hospital, and failed to acknowledge the risks associated with spinal conditions like spondylosis. The lack of support from various organizations has been disheartening, as the focus seems to be on denial rather than prevention. I have reached out to multiple entities, including OSHA and Gallagher Bassett, highlighting the importance of addressing these issues to prevent further harm to individuals. My experience underscores the need for awareness and proper support for those affected by workplace injuries, PTSD, and other health conditions.

On Monday, I bought a ticket from Guatemala to Boston with Misno. The payment went through on my card, but I didn't receive the ticket. I spent the whole day trying to resolve this, only for them to cancel my purchase. They claimed they don't accept credit cards from Bolivia, which I see as discrimination. We've used the same card for flights to the United States before. The reservation number is OR9VYP for Luisa D. S. U. C. C. I was promised a refund in 2 days, yet 4 days have passed and I haven't received it. I urgently need the money back as we had to buy a new ticket through edreams for my traveler. This situation has caused me a lot of inconvenience, and I insist on a prompt refund of my money.

Reference # [redacted]9 Flight UA721 on Thursday, October 8, [redacted], Gate C-9, boarding at 10:40 AM, Premier Access 2B Boarding Group 1. I reserved a First Class seat, presented my medical documents, but communicated solely through text due to wearing a mask. With my health conditions, covering my nose would have caused medical issues. Despite complying with all rules, attendants accused me of having a fake doctor's note, causing distress during the entire flight. The experience was unlike my other United Airlines flights that day. I have patiently awaited a response for six months, protected by HIPAA and ADA laws. The discrimination I faced was troubling, and I request a prompt resolution. Terence S. Canfield

I am requesting a refund for the hotel voucher I received after my flight was diverted. In the situation where our flight was rerouted to Fargo Airport instead of Minot due to high winds, we were given a hotel voucher at 4 AM. We informed the airport attendant that we intended to stay at a different hotel, the Radisson Blue in Fargo. He advised us to request a refund from United Airlines and took down our names. I have attached the voucher for Faye and Mike Craft that the attendant printed, along with our original tickets with confirmation number HLV5PP. We kindly request a refund of $[redacted].08 for the hotel voucher. Please confirm that this refund is being processed. Thank you, M. and F. Craft [redacted] Valley Bluffs Dr Minot, ND [redacted] Phone: [redacted]

In early [redacted], I purchased two round-trip tickets from Seattle to Portland, ME, but had to cancel due to COVID. United provided me a $[redacted].80 travel credit valid until 3/31/22. The certificate PIN is 4AF7KU28P1, and the Promotion Code is 20TCVA. I am requesting a $[redacted].80 refund instead of the travel credit because it will be challenging for me to use it. Residing in the remote island community of Ketchikan, Alaska, makes accessing United difficult. Typically, I fly Alaska Airlines for mileage reasons, especially when Delta services Ketchikan in the summer; United is not a partner. Flying other airlines via Anchorage or Seattle is an option, but I seldom have the chance to fly United. Your understanding is appreciated. -LS

I strongly oppose the recent policy announcement by your company mandating vaccination passports for travel on United flights. Many of us, including myself, will boycott your business if this measure is implemented because of its discriminatory nature. Even the federal government has criticized this, and legal challenges are likely. I have chosen not to be vaccinated against COVID-19 due to its high recovery rate and lower lethality compared to the flu. Avoid losing customers and legal challenges by reconsidering this policy. The International Air Transport Association also advises against mandating vaccines for travel due to discrimination concerns. - Chris T.

I am disappointed that the airline I use appears to prioritize diversity over safety. Hiring based on factors like color and gender instead of qualifications seems wrong. Additionally, getting involved in political issues like the recent Georgia voter law is not what I expect from a company whose primary role is transportation. Due to this shift, I may reconsider using my United Mileage Plus membership, flying United, or using my United credit card. I have even sold my stock in United to disassociate myself from this problem. It's regrettable since I live near O'Hare airport. I hope the company refocuses on customer interests instead of politics. Remember, "Go woke, Go broke." - R.Z.

I am writing to express my concerns regarding your new affirmative action policy. I am perplexed by the decision to assess potential pilots based on factors like their race or gender rather than focusing on their skills and character. This policy has led to jokes about safety concerns when flying with a diverse crew, but what troubles me most is the discriminatory nature it embodies. It seems to suggest that individuals from marginalized groups cannot succeed without preferential treatment during hiring, which is both offensive and unjust. I am reluctant to support a company that holds such biased views towards minorities and women. I urge you to rectify this situation by abandoning this policy and issuing a public apology.

Last year, we booked a flight from Washington DC to Tirana, Albania on United's website, but due to COVID, the flight was cancelled. We received an electronic travel certificate, but when we tried to use it this year, it was not an option. After contacting customer service, a refund request was initiated. Despite booking new flights, we were recently informed that a refund was not possible because the certificate couldn't be used with partnering airlines. This situation is concerning as the trip was funded by our church for a mission trip, and we are unable to cover the $4,[redacted] credit card bill without the refund. We are eager for a resolution to this issue as soon as possible. Your assistance in this matter would be greatly appreciated as I find confrontations challenging.

Recently, I came across United's involvement in the political matters of Georgia related to voting laws. While I value standing up against injustices, I am disappointed by your company's stance on this issue. My past negative experiences with another airline led me to use United for my international trips to Australia, India, and Japan. Typically, I travel internationally annually, but family health concerns have prevented me from doing so for the past couple of years. Despite this, I have decided to stop using United due to what I perceive as aligning with misinformation and not fact-checking. I believe in truth and facts and feel that the current narrative surrounding voter rights in Georgia has been clouded by inaccuracies and misinformation spread by certain politicians and the media. Accusations that people of color are unable to obtain IDs are, in my opinion, unjust and patronizing. I hope that your company will reconsider its position and reevaluate the facts before I reconsider choosing United for my future travels.

I have been spending my winters in Roatan, Honduras (RTB), for the past six years and have tickets to return there on June 6, [redacted]. My husband and I opted to stay there when the borders closed and witnessed the conditions throughout. We just returned to Wisconsin at the end of March. I am a Mileage Plus member, #PK322645. Since Honduras locked down its borders on March 15, [redacted], the unemployment rate has been between 80% and 90%. Even with tourism slowly coming back, I believe it's still well above 50%. The residents there are already economically disadvantaged, and this pandemic has hit them incredibly hard. I am bringing a large checked bag (possibly two) full of donations for Clinica Esperanza (Hope Clinic), including OTC drugs, gauze pads, latex gloves, and office supplies. This clinic is vital for the poorest in the community and relies on donations to operate. I have gathered children's books in English and Spanish, as well as costume jewelry for the SOL Foundation, which provides meals and education to underprivileged children. The director, Kirsty Doig, was enthusiastic about receiving these items! I have heard from multiple sources that United may waive the baggage fee for charitable donations. I would be extremely grateful for this consideration, as the people in need are desperate. Even if the bags are on a space-available basis, we can arrange to collect them from the airport upon arrival. I am open to having the contents inspected to verify they align with the mentioned items. The necessity for these donations is more critical than ever, and I sincerely hope you will accommodate my request. Thank you for your attention to this matter. Terri Lynch

On April 11, [redacted], John and Joan B. flew from Madison, WI to San Diego, CA, purchasing 3 tickets, one of which went unused by Aaron B. due to passport issues. The purpose of the trip was for medical services in Tijuana, Mexico. The Benneshes completed the reservation for 2 tickets, seeking assistance from United after a recommendation from a United staff member. Now, they are inquiring about using the $[redacted].20 from the unused ticket towards a future flight to the same destination on October 17, [redacted], as they believe the passport issue will be resolved by then. They acknowledge their responsibility for the change and appreciate United's assistance. E-ticket number: [redacted][redacted]. Thank you for considering their request. John & Joan B.

Hello, I am Edward L., and I encountered a flight cancellation on April 15th, [redacted], while flying with United for the third time. The cancellation was due to a technical issue on the plane. United rescheduled my flight to Buffalo with a short timeframe but provided no shuttle or alternative transportation, leaving me to rent a car for $[redacted].95 to reach Buffalo. I believe United should offer additional forms of transportation in such situations. It was frustrating to bear the expensive cost for alternate transportation. United should have a contingency plan in case of aircraft failures. I kindly request a refund for the inconvenience caused. I have contacted United's customer service team, and they advised me to reach out here. As a loyal United customer for many years, I hope for a satisfactory resolution to this matter to avoid further disappointment.

Our initial flight booked in January was changed to a different time and flight. Our confirmation number is AEBP3V. Subsequently, our seats and purchased package were altered. Despite multiple calls to customer service over the past two days, spending hours trying to resolve these issues, our family ended up not sitting together, and one member was even without a seat on the return flight. Fortunately, this morning a representative helped resolve the seating problem and ensured that three checked bags were paid for. However, this afternoon while trying to check in, we encountered a message stating that we didn't have any checked bags. Another call to customer service revealed conflicting information about our baggage, leading to frustration and a disagreement with a manager who denied our purchased baggage. The manager hung up on us after a contentious exchange. This entire experience with United has been unacceptable and unprofessional. We are seeking resolution and compensation for these repeated errors and miscommunications. Sincerely, J. Masso, R. Charves, C. Bralich