We recently flew to Zambia on Ethiopian Airlines and the first leg was on United airlin...

GetHuman-sweetpz's Baggage Problem issue with United Airlines from January 2021

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-sweetpz's own words
We recently flew to Zambia on Ethiopian Airlines and the first leg was on United airlines. We checked about baggage policies and were told we each had * free bags. However, the United agent charged $***.** for our bags. I have emailed and been told that we will not be receiving any refund. I followed up on this email and was again told we could not be helped. This is unacceptable. I need some assistance in this matter to make it right.
United can make this right by refunding our money.
I have contacted the airline and was told , sorry, we cannot help you.
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United Airlines

Baggage
Baggage Problem issue
Reported by GetHuman-sweetpz
Jan 25th, 2021 - 8 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 2595 others
0 customers following this

Timeline

GetHuman-sweetpz started working on this issue
Jan 25th 8:51pm

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