We recently flew to Zambia on Ethiopian Airlines and the first leg was on United airlin...

GetHuman-sweetpz's Baggage Problem issue with United Airlines from January 2021

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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-sweetpz's own words
We recently flew to Zambia on Ethiopian Airlines and the first leg was on United airlines. We checked about baggage policies and were told we each had * free bags. However, the United agent charged $***.** for our bags. I have emailed and been told that we will not be receiving any refund. I followed up on this email and was again told we could not be helped. This is unacceptable. I need some assistance in this matter to make it right.
United can make this right by refunding our money.
I have contacted the airline and was told , sorry, we cannot help you.
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United Airlines

Baggage Problem issue
Reported by GetHuman-sweetpz
Jan 25th, 2021 - 8 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 2595 others
0 customers following this


GetHuman-sweetpz started working on this issue
Jan 25th 8:51pm

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