*. I booked a flight to Tel Aviv from Newark in ****. Ticket * *************. Invoice...

GetHuman-revbrwil's Refund Flight issue with United Airlines from May 2020

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*. I booked a flight to Tel Aviv from Newark in ****. Ticket * *************. Invoice * *******. Issued on ** AUG ** FOR Bernard R. WILSON**. I booked a flight to Tel Aviv from Newark in ****. Ticket * *************. Invoice * *******. Issued on ** AUG ** for. Nereida T. WILSON**. I booked a flight to Tel Aviv from Newark in ****. Ticket * *************. Invoice * *******. Issued on ** AUG ** FOR Mia J. WILSON*I purchased Insurance for each of these tickets in the amount $***.** each.*Because of CODVID-!* our trip was cancelled by the travel agency.*The U.S. has cancelled travel. The State of Israel says even if we fly to Israel for our ** day trip, we will be quarantined for ** days, making the trip futile.*************Here is what my Travel Agent wrote:**UA is issuing you three electronic travel certificates (ETC’s), each in the amount of your respective tickets, so $****.** x *.*-you have the option to use them on any UA or United Express flights, domestic or international (must be on UA or United Express only, not their partner airlines such as Lufthansa for example), for any amount until the certificates have a zero balance.*-anyone can use them. So the three of you could each use them, any family member could use them, or you and Nereida could opt to use them, it doesn’t matter.*-thus you have a total certificate value of $****.** with UA to be used any way you (or anyone else you give them to) want until the balance reaches “*”. It might be for one ticket one time, or multiple tickets over time.*-you have two years from the date of issue of the certificates to use them up.**I was told that I either accepted this or lose my money.*This is an unacceptable option but I accept it UNDER DURESS. Given the situation, I REQUEST A FULL REFUND FOR THIS TRIP. Since the threat was accept the voucher or lose all, I will accept the VOUCHER pending a reconsideration. Since the government is also asking that your refund cash.*I too am asking for a full cash refund for a trip I*we cannot take because of the COVID-** restrictions

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United Airlines

Refund Flight issue
Reported by GetHuman-revbrwil
May 8th, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 4872 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman-revbrwil started working on this issue
May 8th, 2020 2:21am
GetHuman-revbrwil indicated the issue is not fixed yet.
May 8th, 2020 1:24pm

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