We fly United frequenly. My son is flying this evening back to Boston on UA flight...

We fly United frequenly. My son is flying this evening back to Boston on UA flight **** basic economy. When I went to check in it appears that he is not able to carry a bag on so I need to pay for a small duffle to be checked? In addition I have a flight for two people leaving Friday March **th and coming home Saturday the **st. Reservation number is JG**HH. These tickets were purchased in October and because of recent events the price has dropped. When I called United requesting a small price adjustment was advised that United would not be willing to help in anyway. As you can see we fly quite frequently but due to United's nickel and diming policy restrictions and total lack of flexibility we will no longer use your airline. The other airlines at a minimum offer carry on for all filghts. These are difficult times for airlines so United may want to rethink their current restrictions. To add insult to injury I have now been on hold with United for ** minutes to ask a simple question which I could not find online. Needless to say the Florida trip is the last trip we will ever book on United Airlines!