United Airlines Customer Service Issues

I'm having trouble resetting my password and accessing the app. I can't log in because I forgot my password and got locked out. I'm unable to answer the security questions as they seem unfamiliar, such as the one related to playing a musical instrument, which I don't do. Could you provide a link to reset my password and unlock my account? Thank you, Kathy.

I experienced two flight delays, causing me to miss my aunt's funeral which I was promised I would make. I want a refund as I was diverted to another city and had to pay $[redacted] for transportation to my original destination. I was initially told I would receive a refund in 7 days, but now they are refusing. Although they offered $75, my total expenses were $[redacted], and I need the full amount refunded to my card. The flight delays ruined my trip, and I simply want my money back. My confirmation number is B5SD1S.

I want to express my disappointment with my recent experience with the company. The customer service was terrible, particularly when our flight was delayed in Orlando. The staff were unhelpful and rude when addressing the situation. This had a significant impact on our trip, as we were travelling for my boyfriend's birthday and were left feeling upset and frustrated. Additionally, on our return flight, we were rushed to the gate only to wait nearly two hours before departure. During another flight, we experienced a lengthy delay due to the pilot falling ill without any communication about the delay provided to passengers.

Due to health reasons, I require a specific amount of water. Unfortunately, due to a tight connection, I didn't have time to grab water at the airport. On the flight, I asked a flight attendant to fill my 24-ounce water bottle instead of the standard 6-ounce cup. She declined, stating passengers are limited to 2 cups during beverage service. Despite explaining my health needs, she was not accommodating and refused to provide her name upon request.

I had a friend traveling from LAX in California to MKG in Muskegon, Michigan. She paid for the ticket and was given a boarding pass to Chicago. In Chicago, she was told she had to buy a new ticket to Muskegon. I have flown a lot and gone through Chicago every time and never had to purchase extra tickets. Additionally, United kept raising the price while she waited and was trapped in the airport with her daughter. She also gave a deposit to an agent so the price wouldn't change, but found out he did not sign and stamp it, causing her to lose all her money.

I had a displeasing experience on my flight from NYC to Chaote. Upon boarding, I was asked by a flight attendant from flight [redacted] to stow my briefcase and suit under the seat in front of me. I questioned this request as it was not outlined in the ticket policy. The attendant rudely insisted without providing any policy reference. This resulted in me feeling bullied and mistreated. There should be clear guidelines for such requests in the ticket terms, and employees should be held accountable for their behavior towards customers. This incident was handled unprofessionally and needs addressing.

¡Buenas tardes! Soy un cliente titular de la tarjeta de crédito Santander Visa. El viernes 6 de diciembre compré un vuelo para el domingo 8 de diciembre de DFW a VER a nombre de Ramon I Irastorza Galicia. Documenté mi maleta, hice una escala en IAH (Houston) y al llegar a Veracruz, mi maleta no llegó. Me informaron ayer y hoy que algunas maletas se quedaron en IAH debido a que el vuelo estaba lleno. Esta situación fue complicada ya que venía por asuntos de negocios y no tenía pertenencias conmigo, todo estaba en la maleta, por lo que tuve que comprar cosas de urgencia. Hoy, me informaron a las 6 a.m. que la maleta llegaría sin asegurar a Veracruz en el vuelo que aterriza a las 20:22 del lunes 10 de diciembre. ¿Qué debo hacer en estas situaciones? ¿Quién cubrirá los gastos de mis compras urgentes y quién me asegura que tendré mi maleta hoy? Estoy ocupado, les pido comunicarse con mi asistente personal, Mónica de la Torre Ponce de Leon, a su correo electrónico empresarial. ¡Gracias!

Yesterday, our flight from Phoenix to Sao Paulo was rescheduled because the initial departure from Phoenix was delayed, causing us to miss our connection in IAH. We were rebooked on another flight today, but unfortunately, the seat assignments are not in premium economy. I'm kindly requesting upgrades to our seat assignments for flight UA62 from IAH to GRU at 9:55 pm today so that we can sit together and have more space. This is important for me because I struggle with claustrophobia and anxiety when flying.

I recently bought tickets on TripAdvisor through Kiwi.com for $[redacted].00. When I checked the flight details, I saw conflicting information about baggage - one section mentioned free baggage, while another stated no checked baggage. This led to confusion, prompting me to contact TripAdvisor to cancel the tickets. A representative explained the baggage policy and initiated the refund process, mentioning that I might receive a refund close to the original amount within 30 days. However, I was surprised to only receive $[redacted].34 back out of the total purchase price. After contacting Kiwi.com, they informed me that the refund amount is determined by the airlines involved, including United. I'm seeking clarification on why the refund was significantly less than expected. This situation is frustrating as the amount is substantial, especially considering the upcoming Christmas travel plans for my daughter. Any insights on this matter would be greatly appreciated. Thank you, Karen A.

Hello Customer Service, I recently booked a flight with United Airlines from LA to Cancun, Mexico, and my confirmation number is EPWJR7. However, I noticed that my Amex credit card was charged a higher amount than what was confirmed over the phone. An additional $[redacted] was added to the three ticket sales, even though the total I agreed to was about $[redacted]. I would like a refund for the unauthorized charge as it was not part of the initial agreement. The itemized receipts do not reflect this extra fee, and the situation feels suspicious to me. I had difficulty communicating with the customer service representative, whose English was not fluent. Despite several attempts to resolve this issue over the phone, I have not received adequate assistance. The language barrier, along with the unexpected charge, has left me feeling frustrated. If this matter is not resolved promptly, I will have to dispute the charges with my credit card company. Thank you.

I recently found out that United Airlines changed our non-stop flight from SFO to IND on Dec. 23 and the return on Dec. 27 without notifying us. We specifically booked a non-stop First Class flight, Flight [redacted], and were surprised to see it now involves a stop in Houston. This change may be problematic given our past experiences changing planes in O'Hare in December. We booked early to accommodate my mobility issues, so this alteration is incredibly frustrating and unacceptable, especially for paying a premium for First Class. We need assurances for a smooth transition between flights and expect assistance for our family members flying in coach. I can be contacted via email, but also require a phone call, explanation, and compensation for this inconvenience. David & Lisa Fry

Hello, I'm Moshe Grunberg, a Gold member of Star Alliance with TK Gold number [redacted]21. I want to inquire about my friend, Mr. Mordechai Weiser, who is traveling on UA84 from EWR to TLV. His flight got changed from originating in Santiago. He now has a 10-hour layover before his flight to TLV. As a Star Alliance Gold member, it would be great if he could access the lounge to rest after this unexpected change. Thank you for your assistance. Best regards, Moshe Grunberg

Hello, I am Thomas M., and I possess a President's Club card from Continental Airlines with the number WV107575. I have accumulated over one hundred thousand miles. Since Continental Airlines has merged with your company, I believe that customers should still be entitled to the miles they earned by choosing their flights even after the merger. I kindly request that you retroactively credit the miles I have earned to my account. Thank you.

I just sent a text from my phone, and it typed incorrectly. I didn't notice until after it was sent. I intended to say "botched itinerary," not that other inappropriate term - my apologies for that mistake. This is not how I typically communicate. If there was any misunderstanding, I hope it's clarified. The airline itinerary was mishandled, with a canceled flight causing a 24-hour delay. This affected the scheduling of my multi-city trip, causing me to miss meetings. I even missed a connecting Delta flight, resulting in unexpected expenses to take a train. This disruption led to lost business opportunities, and my complaint submitted on the airline's website has gone unanswered.

Hello, I'm John Kruger. I am inquiring about disability flights for my trip from Arizona, United States, to Thailand for medical follow-up after recent surgery. I need to travel before December 20th for a 30-day stay. I was hoping to find discounted options or any assistance available for a round-trip ticket. Thank you.

I am scheduled to fly from Newark to Orlando on December 23rd and return on January 3rd. However, my flights have been changed, and I am now being routed through Tampa. This change is quite unexpected as I only received this information today. I find this situation unacceptable, considering I booked this holiday almost 14 months ago. I would appreciate an explanation for why this change has occurred. Thank you, Miss L. Evans

We've made new flight arrangements due to United changing our reservations without notification, causing us major worry and hassle, extensive time researching and rebooking, and additional expenses for a longer trip. Despite one helpful agent, no compensation or apology was offered. GetHuman also requested repeated details without resolution. Please compensate us for inconveniencing two adults and a family of three, along with the added costs incurred. Further requests for information will not be tolerated. This experience has been far below acceptable customer service standards. We expect prompt and appropriate action. Thank you, David & Lisa Fry, on behalf of our family.

The booking process with United was unclear to me. I believed I was booking a flight that allowed a standard carry-on and a personal item, as has been the norm. However, I've since been informed that I must check the bag instead. This will cause inconvenience upon arrival, especially since I'll need to carry my laptop in the personal item. This task is challenging due to my spinal injury. If required, I am willing to pay an additional fee for a standard carry-on bag, although I find United's booking process to be very misleading.

Good afternoon, I’m Paul Balkam, an investigator from New Jersey. Refer to the attached letter regarding an incident involving a G2 employee dropping my client, Mr. Ray, at the airport terminal in Charlotte. Despite multiple attempts from Mr. Marcus’s office and me to reach out to Cindy Williams in Houston, we haven’t received any response. Could your department outline the internal procedures required to obtain this report? Thank you. Paul Balkam.

I am having trouble submitting my ESA paperwork. Despite trying on multiple devices with different browsers, the files - although the correct size and format - still won't go through. I have rescanned and saved them multiple times, hoping it would help, but to no avail. It has been over 24 hours, and I've reached out to the support team several times. The deadline to submit the documents is approaching, and I'm feeling very anxious about it. Your assistance in this matter would be greatly appreciated.