My wife and I were flying to Hawaii for our annual vacation, on United airlines, when w...

GetHuman3540617's customer service issue with United Airlines from September 2019

Help with my United Airlines issue
The issue in GetHuman3540617's own words
My wife and I were flying to Hawaii for our annual vacation, on United airlines, when we got to the SLC airport, we found that they had overbooked the flight, and were asking for people willing to accept a travel voucher for future travel with united in order to arrange us on a different flight to hawaii. My wife and I met with the united rep at the gate, settled on *** Dollars per person voucher for future travel. We got some physical printed vouchers, and she got our emails so send an E-voucher as well. We either never got the email or somehow lost the email because we cannot find it now, at the time we're trying to redeem the vouchers. The vouchers don't have a valid expiration date or issue date, or reference number*pin*promotion code. So I'm thinking the lady at the gate either hustled us and gave us bogus vouchers, or she really ment to have everything emailed to us but got busy and forgot. Either way, our short vacation was derailed and inevitably lead to a variety of other snowball problems r*t the travel delay. We were happy to have that happen for the compensation promised, but now we cant redeem that compensation and want to make sure that I talk to a human with enough power to get this straightened out. We are trying to book our next summer's vacation with the voucher money and can't do so until this is sorted out.**Thanks!

GetHuman3540617 did not yet indicate what United Airlines should do to make this right.

How GetHuman3540617 fixed the problem
Waited * hours for your service to call, it never did so I called myself.
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United Airlines

Customer service issue
Reported by GetHuman3540617
Sep 5th, 2019 - 2 years ago
GetHuman3540617 shared how to fix
Seen by 26 customers so far
Similar issue to 11277 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman3540617 started working on this issue
Sep 5th, 2019 9:37pm
GetHuman3540617 confirmed the issue is fixed. Hooray!
Sep 5th, 2019 11:57pm
GetHuman3540617 indicated the issue is not fixed yet.
Sep 5th, 2019 11:57pm
GetHuman3540617 confirmed the issue is fixed. Hooray!
Sep 6th, 2019 1:42am

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