Multiple issues:**) ********* * PM Direct Flight to Prague from Newark NJ cancelled aft...

GetHuman-jeeb's customer service issue with United Airlines from August 2019

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The issue in GetHuman-jeeb's own words
Multiple issues:**) ********* * PM Direct Flight to Prague from Newark NJ cancelled after we were on the runway for well over an hour due to some "minor" mechanical difficulty. Had we taken off on time, we would have missed the storm that later cancelled the flight.**) Stood in line for hours with no way to sit or get anything to eat while we waited to get re-booked. Finally rebooked at *:** AM for a * PM flight on ***********) No hotels were available- had to take a LYFT home an hour away to sleep for a few hours and then pay to return to airport.**) Put on a connecting flight to Prague through London. Arrived in Prague with no luggage. Luggage was finally delivered on **** at * PM. *As a result of the above, I forfeited a pre-paid hotel stay in Prague, a pre-paid dinner in Prague and a city tour.**) **** scheduled for a **:** AM flight to Newark and found that United had cancelled my return flight when they cancelled the original flight to Prague on ****. Ultimately, I was given a seat on the plane and offered only an apology for the mistaken cancellation. I had to fight to get an aisle seat like I originally had- was first told I would have to pay for a seat in business when it was UA who cancelled my flight. **I am seeking the following:*** compensation for loss of baggage for * days of my ** day vacation ( I paid $*** in baggage fees for bags that were lost and no one could even tell us where they were.)** compensation for LYFT fees to and from the airport after my flight was cancelled and there were no hotels available.** compensation for the pre-paid hotel room and dinner in Prague which I missed due to the cancellation** more that an apology for the UA erroneous cancellation of my return flight from Prague to Newark which resulted in much anguish and fear that I was going to separated from my traveling companions.

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United Airlines

Customer service issue
Reported by GetHuman-jeeb
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 10523 others
0 customers following this


GetHuman-jeeb started working on this issue
Aug 5th, 2019 6:18pm

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