On June **th we were scheduled to travel home from Arcata, California to Kalispell, Mon...

GetHuman3159611's Refund Flight issue with United Airlines from June 2019

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The issue in GetHuman3159611's own words
On June **th we were scheduled to travel home from Arcata, California to Kalispell, Montana confirmation *OYBQZF. The Arcata flight was delayed and then our connecting flight was also delayed and by the time we made it to Denver the whole terminal was chaos. Flight to Kalispell was delayed and the gate changed four times in the hour and a half we waited for estimated time of departure. As we watched thousands of people running back and forth trying to make their flights and hundreds of people standing in customer service lines. Just before boarding our flight was cancelled with no explanation. We had to rent a hotel room for the night and waited on hold on the phone for an hour and twenty five minutes to get a flight the next afternoon to Missoula which is two and a half hours away because all Kalispell flights were now overbooked. When we arrived at the airport the next day the United terminal was again chaotic with delays and cancellations I’m assuming catching up from whatever happened the previous day. We were delayed for some time waiting for crew to show up but I guess feel lucky enough we made it out of there. People were crying, people were panicked, people were tested for their patience. I can’t believe so many people were treated so badly. We had to rent a car when we arrived in Missoula and did not make it home until a full twenty four hours late with the three of us missing a day of work also. I am extremely disappointed and after lots of reading have found United does this all the time to customers. I only hope you will reimburse us for our flight, our hotel, and our car rental. It is the very least you could do in return.

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United Airlines

Refund Flight issue
Reported by GetHuman3159611
Jun 28th, 2019 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 9496 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman3159611 started working on this issue
Jun 28th, 2019 12:20am