I lost one of my baggages when I fight from Shanghai (PVG) to St. Louis (STL) on May...

GetHuman-shilongk's Baggage Problem issue with United Airlines from May 2019

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-shilongk's own words
I lost one of my baggages when I fight from Shanghai (PVG) to St. Louis (STL) on May *, ****. My fight number is UA*** and when I arrived at San Francisco airport to catch my transfer flight (UA****), I lost one of my baggages (number: **********). I have submitted my lost items form online and my lost Report ID is ********. A few days ago, a staff worked in United Airlines in St. Louis named Bacon Jennifer sent me an email said my lost baggage was just arrived at St. Louis airport. He*She said that my lost baggage can be send back to PVG, but I need to open a claim on it in order for them to deliver it to me. So, I want to ask how could I open a claim and could I open a claim online or by email?
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United Airlines

Baggage Problem issue
Reported by GetHuman-shilongk
May 21st, 2019 - a mon ago
I have an issue with United Airlines too
Not resolved
Seen by 7 customers so far
Similar issue to 8588 others
0 customers following this
Timeline
GetHuman-shilongk started working on this issue
May 21st 2:35am
GetHuman-shilongk indicated the issue is not fixed yet.
May 21st 6:54am