I had a flight to fly from Amarillo to Houston on May **, ****. I took my ** year old...

I had a flight to fly from Amarillo to Houston on May **, ****. I took my ** year old father to the doctor and we were informed he has cancer. I called and talk to Jessica on May ** and asked to change my flight to Tuesday, May **, ****. She said I would get a new email showing the changes in a couple hours. I never received it. I called back and got someone else and he said I needed to call back the next day and ask for Jessica. I called back and Jessica said she had it all fixed and I would get a new email showing the date change. I never got it. I got a text this morning telling me that my flight today on the **th which was supposed to be cancelled was going to be delayed. I called again today and asked for a supervisor. Another guy come on the phone and after I repeated this for the third time, he said we needed to hang up, jessica was going to call me right then. I said, r u a supervisor and he said no, when I talked to Jessica, she could get a supervisor. He hung up. It has been over ** minutes and I still have not heard from Jessica.*I knew you had to pay something to change your flight, but not as much as they charged my credit card.*I paid $***.** for round trip on *******.*They charged me $***.** on ******* for the change. I didn’t realize you had to pay so much for a change. I have never changed a flight before and when there is illness involved, that is terrible customer service.*Please call me:*Jane Nipper****-***-****