My fault. Should have gone to Mileage Plus-- solved my problem -- couldn't do what I wanted. Tryingna. The wait for Get Human is over an hour--unacceptable. Try having the robot call me back in a stated reasonable time. Your system always shows * minutes --Hah

GetHuman-awachins's customer service issue with United Airlines from May 2019

Help with my United Airlines issue
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Before contacting them, items GetHuman-awachins may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-awachins's own words
Use miles to book an international trip. ... I have a ***,*** miles. I want to fly to the Philippines in September. Can I use these miles towards a business class ticket?
Waiting for over an hour and waiting for * hours is unaccesptable
Would be great to talk to someone who actually understands miles and is creative. No extra effort to help because don't know the system .
Customer forever
I contacted Mileage Plus. No one to answer. Had to try to make a reservation to get the you cant do that answer. You can now say it was solved
How GetHuman-awachins fixed the problem

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United Airlines

Miles
Customer service issue
Reported by GetHuman-awachins
May 8th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 8237 others
0 customers following this

Timeline

GetHuman-awachins started working on this issue
May 8th, 2019 9:53pm
GetHuman-awachins indicated the issue is not fixed yet.
May 9th, 2019 1:29pm
GetHuman-awachins indicated the issue is not fixed yet.
May 9th, 2019 1:54pm
GetHuman-awachins indicated the issue is not fixed yet.
May 9th, 2019 2:00pm
GetHuman-awachins indicated the issue is not fixed yet.
May 9th, 2019 2:17pm
GetHuman-awachins indicated the issue is not fixed yet.
May 9th, 2019 2:32pm
GetHuman-awachins indicated the issue is not fixed yet.
May 9th, 2019 2:33pm
GetHuman-awachins indicated the issue is not fixed yet.
May 12th, 2019 11:46pm
GetHuman-awachins indicated the issue is not fixed yet.
May 13th, 2019 12:19am
GetHuman-awachins indicated the issue is not fixed yet.
May 13th, 2019 12:46am
GetHuman-awachins indicated the issue is not fixed yet.
May 13th, 2019 12:48am
GetHuman-awachins indicated the issue is not fixed yet.
May 13th, 2019 12:49am

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