case ref: ******** *United not so united for kosher travellers***Dear Sirs, **PASS...

GetHuman-bmenahem's customer service issue with United Airlines from January 2019

2 views
 | 
5646 similar
 | 
0 following
Help with my United Airlines issue
Next: our robot will wait on hold for GetHuman-bmenahem to get a United Airlines rep on the line!
Always use the GetHuman Phone tocall United Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-bmenahem's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bmenahem may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-bmenahem's own words
case ref: ******** *United not so united for kosher travellers***Dear Sirs, **PASSENGERS: BENJAMIN CHAIM MENAHEM AND CHARLOTTE FIONA MENAHEM *FLIGHT REF: KPXFZS.**My wife and I travelled from London to Cancun with United Airlines on **th December returning on * January. **Unfortunately, despite pre booking and numerous checks we were told that there were no kosher meals for us on our outbound flight. ** hours without a substantial meal was a severe health risk to me and my wife. **To make matters worse, even though we requested that the kosher meals be provided on our return flight (see below where they confirmed this has been provisionally requested) there were again no kosher meals for us – we had to repeat the request at Cancun airport at the initial bag check, again at customer service and at the gate ** **It was only due to one lady Sandra physically dragging the meals onto the plane at the last minute, that we could eat over the ** hour flight on the way home. **Flying with United Airlines did not live up to expectations especially as your website clearly states as part of your mission statement that “our approach is treating diversity and inclusion like a core leadership competency, taking diversity well beyond compliance” and we are concerned for the future safety of travellers. **We were promised $*** refund as compensation (see below) – but would perhaps ask you to review and see what compensation you think fitting given the above to restore our faith and indeed custom ***************************We await hearing from you * *Ben and Charlotte Menahem
GetHuman-bmenahem did not yet indicate what United Airlines should do to make this right.
I have an issue with United Airlines too
How GetHuman-bmenahem fixed the problem
We are waiting for GetHuman-bmenahem to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get United Airlines's attention and get better help faster. Tap below to get started.
Having United Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would United Airlines email you?
This email address isn't valid
Follow this issue
See how GetHuman-bmenahem fixes it.
This email address isn't valid

United Airlines

Customer service issue
Reported by GetHuman-bmenahem
Jan 8th, 2019 - a mon ago
I have an issue with United Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 5646 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-bmenahem started working on this issue
Jan 8th 9:54am