Reservation NH*V** was disastrous. Please review the record. UA cancelled my returning...

GetHuman1717806's customer service issue with United Airlines from December 2018

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The issue in GetHuman1717806's own words
Reservation NH*V** was disastrous. Please review the record. UA cancelled my returning flight and didn’t notify me. The day before I noticed the cancellation and after * hours on the phone that eve and the following morning the flight was restored. The the day before my return I tried to get passes to learn the it had again been cancelled. After the UA agent tried to get me reticketed I had to make calls to SEABORN (UA partner from Tortola to San Juan) and conference everyone. No flights were available and I had to cancel my preferred *nd flight for San Juan to Newark, take and pay for a ferry from Tortola to St. Thomas, spend an extra * hours in the St. Thomas airport that was still damage ridden from the hurricanes, unable to get first class or use the United Club passes I had purchased for me and my wife, and couldn’t travel, as planned, with my son and his wife. All the agents of UA were professional and tried to help, but were unsuccessful. They agreed that I should be compensated for this unhappy and inconvenient experience including what i’ve Described as well as countless hours on hold and on the phone with UA WHICH TOOK ME AWAY FROM MY FAMILIES VACATION. I request a full refund of my wife’s and my round trip including first class seat that I paid for going but couldn’t get returning. A voucher would be acceptable. Mark Gruber
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United Airlines

Customer service issue
Reported by GetHuman1717806
Dec 8th, 2018 - 6 mons ago
I have an issue with United Airlines too
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Seen by 6 customers so far
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Timeline
GetHuman1717806 started working on this issue
Dec 8th, 2018 5:25pm