Frequent flyer program (optional):* Account Number:* * **Title (optional):*Select Titl...

GetHuman1707955's customer service issue with United Airlines from December 2018

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The issue in GetHuman1707955's own words
Frequent flyer program (optional):* Account Number:* * **Title (optional):*Select Title First Name*:***kevin*Enter first name Middle Name:*Enter Middle Name: *Last Name*:***hall*Enter last name Suffix:**sr*Enter Suffix**Email Address:********@***.com*Enter email address*Retype email address:********@***.com*Enter email address*PhoneHome phone number:************** Ext.*PIN (optional):*Extension or Pin is optional * *Country*Region:*Select Country*Region*PhoneBusiness phone number:** Ext.*PIN (optional):*Extension or Pin is optional * *Country*Region:*Select Country*Region**Address type:*Home Business or other*Street Address*Street Address **: ****** mcdermitt drive ****Street Address * *Street Address * *City*Town*Department:**City or Town or Department*davison* *State*Province*Region*County:**State or Province or Region or County:*michigan*ZIP*postal code:**ZIP or postal code******* *Country*Region:*Select Country*Region**Ticket details*United Confirmation Number:**homety* Carrier (optional):**United Ticket Number:** Where can I find this? enter United Ticket Number:*Flight Number:*Enter flight number******Flight Date:**************Origin*Raleigh*Durham, NC, US (RDU)*Destination**Flint, MI, US (FNT)*Airport**Raleigh*Durham, NC, US (RDU)* *Feedback*Reason for contacting us: ***File Reference Number:***For example, "IAHUA*****"* Message (include your flight number(s) and travel date(s) if applicable, max **** characters):* (**** characters remaining.*** characters used***** I was forced to pay a checked baggage fee on my return flight from Raleigh to Flint on Dec * , ****. Upon check in on Dec * I was told at the counter that I needed to check my bag as I was told that the plane i was about to board had small over head bins. I had a reasonably small carry on suitcase. Upon boarding it was obvious I was mis informed as the plane was quite large and many of the passengers had carry on's quite larger than mine. I have attached documentation to support my claim. I am asking for a full refund of my baggage fees.. Thanks*Additional documentation (optional)*Use this option to attach a file to the message.**Locate the file you want to upload by clicking on the Browse button*Once you have selected your file, click on the Upload button.* **File **: * *File **: * *File **:

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United Airlines

Customer service issue
Reported by GetHuman1707955
Dec 7th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 5061 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman1707955 started working on this issue
Dec 7th, 2018 3:55am

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