I*m not agree about your refund of ** dlls only.I was charged of overcrowding of an an amount of ***.** dlls for supposed *kgs overweight on MEX-SFO flying United SFO-Dheli AirIndia completely unfairly, they dont charge nothing for * luggage.Superviser United in SFO verified was a mistake

GetHuman-oscarluj's customer service issue with United Airlines from December 2018

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The issue in GetHuman-oscarluj's own words
Even more if I*m an airline pilot!,Air India personnel helped me going with the United ticketcounter in SFO to show about the huge mistake you did in MEX and show my luggage exceedance and your superviser in that moment were agree about this charge was a mistake. ... May I get a United email to send a letter explaining an overweight fee luggage for $*** dlls that United charge me flying last **th November from Mexico City to SFO an then Delhi, India?? It was a huge mistake and a thought it was in pesos??? And besides I’m an airline pilot... Capt Oscar Luja
I request the complete amount charged to my credit card not only ** dlls Ibut really let you know about this situation is completely unffair. I used to be flying for ** years in Mexicana Airlines as Airline A*** Capt and actually flies in IndiGo Airlines in India.I hope you can analyse my case and reimburse the missing amount of *** Dlls Thanks in advance
I request the complete amount charged to my credit card not only ** dlls but really let you know about this situation is completely unffair. I used to be flying for ** years in Mexicana Airlines as Airline A*** Capt and actually flies in IndiGo Airlines in India.I hope you can analyse my case and reimburse the missing amount of *** Dlls Thanks in advance
Do you really think is correct this amount of *** dlls for supossed * kgs of overweight??? I*m flying with every * to * months for my often flights to India and I*ll be continously because I*ll be travelling to get MEX my next * years, besides my family and many times We use United to get USA to Europe too.
This is my *nd claim, last was reimbursed ** dlls of your mistake for the primarly amount of *** dlls.*I really thank you the all complete help you can give me.
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United Airlines

Customer service issue
Reported by GetHuman-oscarluj
Dec 6th, 2018 - 6 mons ago
I have an issue with United Airlines too
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Timeline
GetHuman-oscarluj started working on this issue
Dec 6th, 2018 2:46pm
GetHuman-oscarluj indicated the issue is not fixed yet.
Dec 15th, 2018 8:58am
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Dec 15th, 2018 9:56am
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Dec 15th, 2018 9:58am
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Dec 15th, 2018 10:22am
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Dec 27th, 2018 11:49am
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Feb 1st 11:07am
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Mar 20th 5:30pm
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Apr 1st 8:00am