We booked reservations for Hawaii next May. My husband’s fare was more than mine. Thi...

GetHuman-sallybow's customer service issue with United Airlines from December 2018

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The issue in GetHuman-sallybow's own words
We booked reservations for Hawaii next May. My husband’s fare was more than mine. This morning I checked and his fare has gone down. His record locater is mecfhx. He called and was told to go online and request the refund. When he did, it appears as though it is refunding the total amount. We have not been able to get ANY help from the reservations. We are both retired employees, and are using the ** % discount. PLEASE tell me how we can get this resolved.
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United Airlines

Customer service issue
Reported by GetHuman-sallybow
Dec 1st, 2018 - 6 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-sallybow started working on this issue
Dec 1st, 2018 7:39pm