Hello. **This is V.Jetley. My United Airlines frequent flyer number is MY******. **I ha...

GetHuman-alphafac's customer service issue with United Airlines from November 2018

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The issue in GetHuman-alphafac's own words
Connect to Wifi ... Hello. **This is V.Jetley. My United Airlines frequent flyer number is MY******. **I had been flying on United Airlines on the night of October **th, Hawaii Standard Time, via United Airlines flight number *** . Aboard the flight, I had purchased the in-flight Wi-Fi * hour package intending to use the internet for various purposes while flying. However, despite spending essentially a full hour to configure and properly utilize the Wi-Fi service, I was unable to put it to use. Least of all, for purposes of downloading the United Airlines Android app.**This, despite multiple attempts.**According to one of the web pages associated with United Airlines Wifi services , if customers experienced serious problems or setbacks in putting the Wi-Fi services to use, we would be able to contact United Airlines to request that our payments be refunded.**As such, if you would be able to process a refund for my transaction, I would be very appreciative.**Below is my name, basic credit card information, and receipt number :**VJ JETLEY*Billing Address: **** Riverview Court* Perrysburg, OH ****** (***)-***-*****AMEX: XXXXXXXXXX *****Price: $*.***Receipt number: ***** * * ********Please refund me for the transaction. If you require any further information, please do not hesitate to contact me via my contact information below.**In the alternative, if there is a different email address that I should send correspondence to regarding this request, please send me that information. **Thank you,*--VJ JETLEY******@***.com*(***)-***-****
I wasn't able to connect despite *hours attempting to do so
Refund for my $*.** purchase
Have been traveling on United for YEARS
Couldn't find an email address per se to address this matter
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United Airlines

United Airlines Wifi
Customer service issue
Reported by GetHuman-alphafac
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4342 others
0 customers following this

Timeline

GetHuman-alphafac started working on this issue
Nov 4th, 2018 7:07pm

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