My name is Sally DRZ e w i c k i my ticket number is * ***-***-***-**** my husband numb...

GetHuman-sdrzewic's customer service issue with United Airlines from October 2018

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My name is Sally DRZ e w i c k i my ticket number is * ***-***-***-**** my husband number is * ***-***-***-**** his confirmation number is to ***-****. I did a request for a full refund of our two tickets back to our credit card we had these tickets cancelled way before our trip we did not need to use these tickets because we sold our home in Phoenix and did not need to fly home from Phoenix to MBS. I was told that we would get a full refund of our money from our ticket credited back to our credit card and this is what I expect because I was told to take a picture of the U-Haul truck and take a picture of our contract with U-Haul which I did and I sent you three pictures and you denied it yesterday I am very very upset and I want this taken to the top person of United Airlines to resolve this problem immediately. I did the refund policy online and filled everything out I sent you the pictures this is exactly what I was told to do please get ahold of me as soon as possible we want a credit back to our credit card that was used when we purchase these tickets. *** some dollars is a lot of money and we expect to get it back because I was told we would get a full refund back to our credit card. You being a United representative told me exactly what to do to get our refund back to our credit card I will be waiting for a response immediately thank

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United Airlines

Customer service issue
Reported by GetHuman-sdrzewic
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 4155 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-sdrzewic started working on this issue
Oct 23rd, 2018 4:50pm