One of my in-laws’ flights got delayed, causing them to miss their next flight out of S...
GetHuman-kusterl's customer service issue with United Airlines from October 2018
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The issue in GetHuman-kusterl's own words
One of my in-laws’ flights got delayed, causing them to miss their next flight out of San Fran. When my mother-in-law called United Cuatomer Service, they CHARGED her for the changes! This was in no way her fault! She should NOT have been charged! If United is at fault, then it should be their responsibility to handle the flight changes. My in-laws should NOT have been charged and they should be reimbursed!
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