Your Plane in Lubbock Tx. broke and we missed our connection from Houston Tx to Los Cab...
GetHuman-juliohe's customer service issue with United Airlines from October 2018
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The issue in GetHuman-juliohe's own words
Your Plane in Lubbock Tx. broke and we missed our connection from Houston Tx to Los Cabos Mexico I had already Pre-Paid my Vacation in advance weeks early.*So United send us to Mexico City to over night Oct. * ****, So we had to spend the night in Mexico City to catch the next available flight to Cabo Mexico Of my expense I had to pay one night hotel in mexico city the amount of $ **.** US Plus We missed out on my Pre-Paid Vacation in Los Cabos MX. one and a half days ALL INCLUSIVE, Which was pre paid*Our arrival date was to be @ Cabo @ **am that Wednesday Oct. *rd . What makes me upset that I pre-paid this vacation with my hard earned money and *was shortaged off my vacation time. We arrived Thursday Late to our Hotel Resort*Holiday Inn and Resort Cabo Mx. Its not our fault cause your plane broke in Lubbock Tx. and didn't get us to Houston on time. Lubbock Tx. to SJD United NF*TFV Ticket * ************* Julio Cesar Hernandez Ticket * ************* Olga Hernandez. Please need Refund for the unexpected expense*of additional Hotel in Mexico City of $ **.** US Plus at least a day we lost @ the *HOLIDAY INN RESORT LOS CABOS ALL INCLUSIVE Itinerary * ************* @ the price of ***.** per night US Dollars*Being said the total would be $ ***.** US dollars. We would be Grateful if United could give us a free flight to Orlando FL. to visit our son. If that can't happen the the amount we lost of $***.** The flight would have to be from Lubbock Tx. to Orlando FL. time wise within a year from the time our vacation started which would be Oct. *rd **** ******* thru ******* Please consider our lost time .*Vacation is only once year for us working people. (***) ***-**** home (***) ***-**** cell *Thanks,*Julio C. Hernandez**** N.E. Alpine Dr.*Plainview, Texas *****
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