I hope you can help coach the crew of United flight **** (SYR to ORD *******) in how t...

GetHuman-mburdick's customer service issue with United Airlines from September 2018

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The issue in GetHuman-mburdick's own words
I hope you can help coach the crew of United flight **** (SYR to ORD *******) in how to turn a plane faster. This flight arrived to SYR approximately ** minutes late. The gate agent, flight attendants & pilots demonstrated no organization, urgency or communication in achieving a quick turnaround. The gate agents did not offer to pre-check bags, resulting in a further delay as about ** were Checked plane-side. The pilots never acknowledged the delay—-or whether they could make up any time. Flight attendants were confused about the count and rather than act on that confusion, stood in the galley and talked about it literally until a ramp agent barked at them to “get moving” ( I wish HE were in charge). We arrived at ORD at *:** & runways delays stalled us another ** min. It would have helped to have the crew offer updates without passengers having to ask. Poor, poor communication.
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United Airlines

Customer service issue
Reported by GetHuman-mburdick
Sep 21st, 2018 - 6 mons ago
I have an issue with United Airlines too
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GetHuman-mburdick started working on this issue
Sep 21st, 2018 1:01am