On August **, **** my son, Samuel Ivan Shivers, purchased from Expedia a round trip ti...

I have been trying to fill out the forms on line for requesting a refund but I keep getting an error message regarding the ticket No. I have no ticket number because none was issued. I only have the Itinerary No. ************* from Expedia showing the details and confirmation for the round trip ticket. ... On August **, **** my son, Samuel Ivan Shivers, purchased from Expedia a round trip ticket from Corpus Christi to Atlanta leaving on August **, **** and returning on August **, ****. He flew to Atlanta for a funeral. However, while he was there, Hurricane Harvey struck and all United flights out of Atlanta were cancelled. He was told to purchase a ticket on another airline, which he did, to get back to Corpus Christi. He would like to have that portion of the $***.** ticket refunded in order to pay for the ticket he had to purchase from American Airlines. **I am assisting my son with this process and have gone on your website per instructions from Expedia to request the refund but it is asking for a ticket no. and I have none as none was not issued. I only have the Expedia Itinerary ************** and an Airline Conference Code *ECTMJR I received from Expedia today. **Would you please give me a call at *** *** **** to discuss this matter and*or to assist me with filling out the request for the refund? Thanks.

I would appreciate a call from United assisting me with obtaining a refund for the return flight back to Corpus Christi on August **, ****.