I had to canc my flight aproximately ** hours prior to flight do to a family emergency...

GetHuman-andiro's customer service issue with United Airlines from August 2018

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The issue in GetHuman-andiro's own words
I had to canc my flight aproximately ** hours prior to flight do to a family emergency. My daughter was very ill and I could not not leave. It was to visit my sister as a surprise for her birthday. My niece used her freq flyer miles to purchase the ticket for me. I was appauled that I had a $***.** fee imposed so miles would be credited back to her. I completely understand a charge being imposed, but that is excessive. As a single mom, I will most likely not be able to purchase a ticket now to get to Texas. I am heartbroken. If there is anything that can be done I sincerely appreciate any help.*Thank you,*Andrea Romano
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United Airlines

Customer service issue
Reported by GetHuman-andiro
Aug 23rd, 2018 - 4 mons ago
I have an issue with United Airlines too
Fixed
Seen by 12 customers so far
Similar issue to 3081 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-andiro started working on this issue
Aug 23rd 10:59pm
GetHuman-andiro indicated the issue is not fixed yet.
Aug 24th 1:59am
GetHuman-andiro indicated the issue is not fixed yet.
Aug 24th 1:35pm
GetHuman-andiro indicated the issue is not fixed yet.
Aug 24th 3:16pm
GetHuman-andiro indicated the issue is not fixed yet.
Aug 25th 12:06am
GetHuman-andiro indicated the issue is not fixed yet.
Aug 26th 12:37pm
GetHuman-andiro indicated the issue is not fixed yet.
Aug 27th 1:26am
GetHuman-andiro indicated the issue is not fixed yet.
Aug 30th 6:02am