Dear Customer Relations Department: Our flight from PVG to EWR on the *th was somewhat...
GetHuman-iamwho's customer service issue with United Airlines from August 2018
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Dear Customer Relations Department: Our flight from PVG to EWR on the *th was somewhat of a disappointment. The flight was first delayed, causing all passengers including elders and small children sitting in the cabinet waiting for more than * hours. Later on we were told the flight was cancelled and asked to go back to airport. We were left in the luggage area waiting for hours without any food or drinks during dining time. **Through a big chaos, passengers were shipped to a hotel one hour away from the airport. It was not until midnight when everyone was able to rest. The next day we all waited again at the checking counter for the whole afternoon to get our new boarding pass. When we finally were able to board, it was sunset. Amazingly , this replaced flight was broken again. Everyone once again was sitting in the cabinet waiting endlessly. The plane didn’t leave until around **pm. And it couldn’t fly to EWR but San Francisco. **Our trips are severely delayed, our scheduled work or plans were cancelled because of this. All of us were restlessly hanging with this trip for total ** hours already. Passengers including elders and small children were suffering without a proper care. While we were waiting long hours in the cabinet. We didn’t have meal during the dining time. Only until asked, they served water and some small snack as everyone knows the international flights are able to provide meal services.**We were disappointed how ignorant the service was to all passengers who were suffering already. And we were surprised that after all this misfortunes no specific compensation were mentioned to us. We hereby require United Airline together to give us a formal apology and a detailed compensation plan. We reserve the right to pursuit the legal resolution plan of this issue since we have collected enough media proof of this case.**The reason we purchased our tickets through UA is because we trusted UA and the service you provide. We hope we can resolve this unexpected issue in a sincere and friendly manner together, and we look forward to find your real business meaning through this event, thank you.
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