I just took a trip from Chicago to Denver.When purchasing my ticket online, I thought i...

GetHuman-rundogo's customer service issue with United Airlines from July 2018

1 view
 | 
1791 similar
 | 
0 following
Help with my United Airlines issue
First: share to improve GetHuman-rundogo's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rundogo to get a United Airlines rep on the line!
Always use the GetHuman Phone tocall United Airlines. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-rundogo may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-rundogo's own words
I just took a trip from Chicago to Denver.When purchasing my ticket online, I thought it said my global entry id number was known so I did not enter it again. When leaving Chicago,our boarding passes did to have TSA pre approval on themes I had to go through the regular security with my granddaughter. When I got to Denver I called United on Sunday, *** and gave them my ida number. They told it would e taken care of for my return flight. On Tuesday, ****, I called United again to reconfirm that this was taken care of. They assured me that it was and the I would have no problem going through pre approved tsa on my flight on Wednesday., ****. However, it was not taken care of and my granddaughter and myself had to go through regular security, which at the Denver airport is extremely long and slow. Being a frequent flyer member, I am very frustrated that this was not taken care of when they told me "twice" that it was. I would also think that I have flown United quite a bit that it would be in your records. I do believe I should be compensated in some way for the poor follow up I had from United.*My confirmation number is:JRW*** *Thank you. Karen Goldberg
GetHuman-rundogo did not yet indicate what United Airlines should do to make this right.
I have an issue with United Airlines too
How GetHuman-rundogo fixed the problem
We are waiting for GetHuman-rundogo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get United Airlines's attention and get better help faster. Tap below to get started.
Having United Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rundogo fixes it.
This email address isn't valid

United Airlines

Customer service issue
Reported by GetHuman-rundogo
Jul 12th, 2018 - a yr ago
I have an issue with United Airlines too
Not resolved
Seen by 1 customer so far
Similar issue to 1791 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rundogo started working on this issue
Jul 12th, 2018 8:18pm