I just took a trip from Chicago to Denver.When purchasing my ticket online, I thought i...
GetHuman-rundogo's customer service issue with United Airlines from July 2018
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The issue in GetHuman-rundogo's own words
I just took a trip from Chicago to Denver.When purchasing my ticket online, I thought it said my global entry id number was known so I did not enter it again. When leaving Chicago,our boarding passes did to have TSA pre approval on themes I had to go through the regular security with my granddaughter. When I got to Denver I called United on Sunday, *** and gave them my ida number. They told it would e taken care of for my return flight. On Tuesday, ****, I called United again to reconfirm that this was taken care of. They assured me that it was and the I would have no problem going through pre approved tsa on my flight on Wednesday., ****. However, it was not taken care of and my granddaughter and myself had to go through regular security, which at the Denver airport is extremely long and slow. Being a frequent flyer member, I am very frustrated that this was not taken care of when they told me "twice" that it was. I would also think that I have flown United quite a bit that it would be in your records. I do believe I should be compensated in some way for the poor follow up I had from United.*My confirmation number is:JRW*** *Thank you. Karen Goldberg
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